Privacy Policy

Last updated: January 2026

1. Introduction

Welcome to Houston Zoo Tickets. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase tickets.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

Purchase tickets or memberships
Create an account
Subscribe to our newsletter
Contact us with inquiries

This information may include:

Name (first and last)
Email address
Phone number
Billing address
Payment information (processed securely via Stripe)

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

IP address
Browser type and version
Device information
Pages visited and time spent
Referring website

3. How We Use Your Information

We use the information we collect to:

Process your ticket purchases and reservations
Send you confirmation emails and e-tickets
Communicate with you about your visit
Improve our website and services
Send promotional communications (with your consent)
Prevent fraud and ensure security

4. Payment Security

All payment transactions are processed through Stripe, a PCI-DSS compliant payment processor. We do not store your full credit card information on our servers. Your payment details are encrypted and transmitted securely.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers who assist in our operations (e.g., payment processors)
Law enforcement when required by law
Third parties with your consent

6. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.

7. Your Rights

You have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data
Opt-out of marketing communications

8. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@houstonzoo.org
Phone: 713-533-6500
Address: 6200 Hermann Park Drive, Houston, TX 77030